FAQ

Q: Can I get a discount?

A: Yes! Get an INSTANT 10% discount here.

I reserve all my BIGGEST discounts for my Polka Dot Peeps. So be sure to provide your email to be the first to find out about new product launches AND to pay less than everyone else. Because fancy people deserve fancy discounts, and nobody wants to pay full retail.  

Q: Where's my stuff?

A: View our current production and shipping timelines here. Want to know more specific information for your order? Please contact us and we'll be happy to help.

Q: I love your design but I don't like one of the colours. Can you change it?

A: Each of our designs can be modified to change a colour or remove an item, at no extra cost. Isn't that awesome? Please contact us and indicate the design and requested changes. Please note - This does not include adding any new graphics, not already on the design. For new graphics, please see below.

Q: I want a completely new design made. Can you do that?

A: We can work with you to complete a new design from scratch. Please contact us and let us know your requirements for the design. We will make your ideas come to life! Prices start at $10 USD for our customization fee (plus the regular cost of the item), but vary based on complexity and exclusivity. You will receive a written proposal (including terms and price) before we require payment. Once we have received your approval and payment, you can expect to be emailed your first proof within 5 business days. This service includes up to two revisions if required. 

Q: Why am I getting different packages for one order?

A: We work with several great companies to produce our products. Some are printed in-house, and others are printed in Toronto, Arizona, California and Illinois. If you have more than one product type in your order, your packages may arrive separately.

Have a question not answered here? Contact us and we'll be happy to help!