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FAQ

Q: I love your design but I don't like one of the colours. Can you change it?

A: Each of our designs can be modified to change a colour or remove an item, at no extra cost. Isn't that awesome? Please contact us and indicate the design and requested changes. This will take a little longer to print than a normal order, but you can expect to be emailed a proof within 5 business days. Once we receive your written approval (via email), and payment in full, your art will be printed and mailed. Please note - This does not include adding any new graphics, not already on the design. For new graphics, please see below.

 

Q: I want a completely new design made. Can you do that?

A: We can work with you to complete a new design from scratch. Please contact us and let us know your requirements for the design. We will make your ideas come to life! Prices start at $80 CAD but vary based on complexity and exclusivity. This price includes the final printed product. You will receive a written proposal (including terms and price) before we require payment. Once we have received your approval and payment, you can expect to be emailed your first proof within 15 business days. This service includes up to two revisions if required. After acceptance, your art will be printed and mailed. 

  

Q: Why can't I have my gift wrapped by you using personalized paper?

A: Our personalized (with baby's name) wrapping paper is perfect for gifts you will be giving in person or for Christmas morning "Santa Gifts". It is sourced through a different printer and can only be sent directly to the customer, unwrapped. Our VIP Gift Wrap Service, however, is available on all art and uses our designs (just without a customized name). 

 

Q: Why am I getting two packages for one order?

A: We work with two great companies to print our products. Our art is printed locally in Calgary, Alberta and our gift wrap is printed in California. Personalized gift wrap is printed and shipped to you directly from the facility in California. If you order both personalized gift wrap and artwork, you will only be charged one shipping fee; but, you will receive two packages (each with their own tracking information).  

 

 

Have a question not answered here? Contact us and we'll be happy to help!